Group Room Reservations Coordinator

The Boca Raton•Boca Raton, FL

1d•$23 - $23

About The Position

The Group Room Reservations Coordinator oversees the efficient operation of in-house leisure and group reservations, selling and managing guest rooms to accommodate guests and members while maximizing revenue. The role manages reservation activity for groups and individual guests, coordinates with internal departments and external partners, supports guest services and Experience Center operations as needed, and assists with reports, meetings, and training. Schedules may vary to reflect hotel business needs.

Requirements

Ability to handle multiple customer and operational demands professionally, often under time-sensitive deadlines.
Ability to manage time effectively and complete tasks by required deadlines.
Interpersonal skills to support satisfaction for internal and external guests.
Ability to work under pressure and manage stressful situations during busy periods.
Skill using multi-line telephones and voicemail.
Proficiency with computer systems, including Word, Excel, Outlook, and other relevant programs.
Ability to learn and use PMS Opera, Passkey, SynXis, and other operational channels.
Excellent English reading, writing, and speaking skills to understand guest requests, memos, proposals, correspondence, and similar materials.
Ability to access, read, and accurately enter information using a moderately complex computer system.
Ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy; listen empathetically and provide positive, proactive solutions.
High school graduate or equivalent required.
Ability to lift up to 50 pounds, with frequent lifting and carrying of objects weighing up to 25 pounds; the job also involves significant walking or standing, reaching, handling, feeling, talking, hearing, and seeing.

Nice To Haves

College degree preferred.

Responsibilities

Audit reservations daily using multiple reporting capabilities, checking special requests, coding issues, billing requirements, and modifications; process daily deposits, no-shows, and cancellations.
Manage corporate, association, SMERF, and leisure groups, including inventory blocks, group pickup monitoring, rooming lists, planner communication, reports, attendee communication, house setup optimization, Pre-Con attendance, and post-convention statistics.
Review and audit third-party reservations for accuracy in rates, categories, and billing setup.
Answer calls and respond to emails and voicemails, assisting guests with reservations and providing property information; support the Experience Center and assist Sales, Member Services, and Guest Services with reservation questions.
Assist travel partners and prospective long-term-stay guests by providing property knowledge, rate options, and room tours when necessary.
Work varying schedules as required to reflect hotel business needs.
Perform other duties as required by the Director of Revenue Management, Assistant Director of Revenue Management, Experience Center Manager, or Convention Reservation Manager.
Assist with Experience Center and Guest Services operations as needed.
Attend required meetings, including group pickup, weekly operations, and sales meetings.
Maintain good working relationships with other departments, associates, and guests.
Assist with and prepare reports as needed.
Complete required training courses.
Keep the work area clean and organized.