Group Reservations Coordinator

Loews Hotels • Nashville, TN

1d

About The Position

The Group Reservations Coordinator oversees the accurate processing and management of contracted group room blocks from turnover through departure while upholding Loews Hotels’ “Four Diamond and More” service standards. As the primary contact for group rooming inquiries and issues, the coordinator provides warm, professional, and efficient service, ensures contracted rooming requirements are fulfilled, and works to accommodate requests outside the block or provide alternatives that support hotel revenue goals. The role maintains direct relationships with group contacts by phone and email and serves as a liaison to internal teams, providing timely updates about group block status, challenges, and operational needs.

Requirements

• High school diploma or equivalent required.
• Minimum of two years of hospitality experience required.
• Strong customer service focus with exceptional hospitality and guest relations skills.
• Excellent verbal and written communication skills in English, including professional telephone etiquette.
• Proficient computer skills, including Microsoft Office.
• Strong organizational skills and the ability to prioritize and manage multiple tasks effectively.
• Typing proficiency of at least 25 words per minute.

Nice To Haves

• Opera experience preferred.
• Previous reservations and/or front desk experience preferred.
• Bilingual or multilingual language skills are a plus.

Responsibilities

• Manage contracted group room blocks from turnover through departure, ensuring accuracy and compliance with contract terms.
• Review group turnovers, rooming lists, rates, and room assignments; make adjustments as needed.
• Maintain group inventory, sell messages, and booking configurations, including group landing pages when applicable.
• Communicate cut-off dates, rooming deadlines, and other key information promptly and professionally.
• Serve as the primary contact for group reservation inquiries and provide service by phone and email.
• Assist group contacts with booking tools, reservation processes, and technical issues.
• Coordinate rooming list administration, including submission and data-entry support through reservation systems.
• Proactively identify and address room block concerns, special requests, sold-out dates, and out-of-block needs.
• Ensure accurate reservation details, billing arrangements, VIP accommodations, and special guest requests.
• Prepare, update, and distribute group reports, including weekly pick-up, rooming, and post-convention reports.
• Monitor group pick-up, attrition risk, and performance trends; communicate concerns to Sales and Events leadership.
• Participate in pre-convention meetings, resume reviews, and other group planning activities as required.
• Maintain organized group records and communicate group status and operational needs to internal departments in a timely manner.
• Support departmental goals through accurate work, attendance, required training participation, schedule flexibility, and other duties as assigned.

Benefits

• Competitive health and wellness benefits, 401(k), and company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement and paid pet bereavement.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance.
• Team Member hotel rates, other discounts, and perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED