Group Reservations Coordinator (Full Time)
Terranea Resorts•Rancho Palos Verdes, CA
•Onsite
About The Position
The Group Reservations Coordinator manages group room reservations and inventory through effective administration and attention to detail, with the goal of maximizing room revenue and ensuring customer satisfaction. This is an on-site, full-time position. The coordinator handles group booking records and details, monitors room pickup and reservation activity, verifies contract information, and supports communication among reservations, sales, revenue optimization, and conference services teams.
Requirements
- At least two years of experience in Reservations or Front Office at a full-service hotel or in a related field.
- Strong knowledge of Microsoft Office, Word, and Outlook.
- High school diploma or GED required.
- Able to type 35 words per minute.
- Able to read and understand instructions and safety rules.
- Able to write reports, business letters, summaries, and reports using proper format, punctuation, spelling, grammar, diction, and style.
- Able to speak with poise and confidence using correct English and a well-modulated voice.
- Able to analyze and interpret established policies.
- Able to change activities frequently and cope with interruptions.
- Able to perform the essential job functions with or without reasonable accommodation, using an appropriate combination of skills and abilities.
Nice To Haves
- Experience and knowledge of Delphi, SMS, and Synxis.
Responsibilities
- Follow the GRC checklist for each group in accordance with department standards.
- Oversee meeting planner adherence to reservation due dates and ensure group rooming lists are entered within 24 hours of receipt.
- Work with the Director of Revenue Optimization and Revenue Analyst to track pickup and daily activity for definite groups and support optimum occupancy and revenue.
- Review contracts for accuracy and completeness of rates, dates, billing, inventory levels, and other information.
- Create and maintain complete files for all group bookings.
- Handle group details including rates, room blocking, billing, and VIP guests.
- Review the previous evening’s no-shows and bill accordingly; communicate each group’s no-shows to the appropriate Sales Managers and Conference Service Managers.
- Provide reservations with information about groups booked by the Sales Department so agents can give accurate information and take reservations; ensure the correct group sales process is followed and complete, accurate guest data is obtained.
- Participate in weekly group pickup meetings with the Director of Revenue Optimization, Conference Services Managers, Director of Sales, and Reservations Management team.
- Attend group pre-convention meetings.
- Communicate clearly, listen carefully, and provide information using personal judgment and specialized knowledge.
- Communicate effectively with different kinds of people and shift frequently between activities while coping with interruptions.
- Operate a switchboard or computer keyboard accurately using eyes, hands, and fingers.
- Use special record-keeping procedures requiring intensive administration and attention to detail; recognize and correct errors in recorded information.
- Perform routine or repetitive work and accept full responsibility for managing an activity.
Benefits
- Group medical, dental, and vision benefits.
- Life and disability benefits.
- Employee assistance program.
- Paid time off and sick time.
- 401(k) plan with company match.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
