Group Product Manager

Scotiabank•Toronto, ON

1d•Onsite

About The Position

As the Group Product Manager CRM, you will assume ownership for the development and strategic roadmap of the CRM platforms by collaborating with a cross-functional team to conceptualize, define and implement the platform for Canadian Banking and drive a dedicated backlog with partners in Commercial, Retail, Business Banking, Operations, and Engineering. You will manage a team of Product Managers, oversee the rollout of an industry leading digital experience, and be responsible for engaging stakeholders, incorporating feedback from participants, prioritizing key features and experiences, and more. You will be responsible to partner with the CRM Vendors, other product managers, functional SME’s, bank stakeholders, software engineers, and designers, to translate the client journeys into actionable, prioritized backlog deliverables and follow through to delivery. Critical to success in this role is the ability to build strong relationships with partners (both internal and external) and lead large-scale, multi-faceted programs. This role ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The Associate Group Product Manager will have E2E responsibility for the product roadmap and prioritization of the backlog based on user feedback, prioritization strategy and financials.

Requirements

Minimum 5 years experience in building customer facing digital products
Managed a technology product or a digital journey end to end, from inception to delivery
Strong understanding of the Commercial, Retail or Business Banking business lines including policies and processes, servicing models and products
Ability to build trusted relationships, instill confidence and influence stakeholders
Experience with financial products and services in direct investing and/or wealth management
Master of identifying and solving ambiguous problems to drive customer and business value
Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance
Excellent organizational and analytical skills with strong attention to detail
Curious and experimental mindset to drive innovation
Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organizations

Nice To Haves

Engineering, Computer Science or Business degrees considered an asset

Responsibilities

Leader in agile product management to prioritize effectively and manage inter-dependencies across key scrum teams
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Prioritizes and manage a dedicated backlog with partners across Commercial, Retail, Business Banking, Operations, and Engineering
Partners closely with the CRM Vendors and Engineering to ensure a user experience across client segments that is logical, engaging, and accessible
Partners closely with business stakeholder teams to ensure an effective operating and delivery model
Uses data to drive decisions, building hypotheses, testing and iterating, including planning for the right incorporation of data and analytics strategies into roadmap
Maintains a prioritized backlog, supports the creation of detailed user stories, and participates in sprint planning and review activities. Engages day to day with the scrum teams, clarifying questions and helping with decision making.
Plans for and considers reusability of Canada components in other markets across the Bank’s International footprint.
Engage with Business Leads and effectively communicate product release contents and expected product capabilities/customer journey.
Coach team members and help with their development / desired outcomes as required.
Resolving issues between team members/stakeholders to meet objectives / overcoming obstacles/guiding to alternatives, if required
Reporting to senior management the progress of (and escalating issues with) recommendations and solutions to consider
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.