Group Product Manager, Onboarding & Agentic Success
About The Position
ServiceTitan is building an agentic operating system for the trades and is moving onboarding and the broader customer journey toward an agent-led experience. The Group Product Manager will lead a team of product managers to execute the agentic onboarding strategy at scale and shape its next phases based on customer and field learnings. The role spans onboarding for new and existing customers, agentic customer success, and support resolution through agents. The Group Product Manager will work with Engineering, Design, Data Science, the Agent Platform team, post-sales teams, and domain product teams. The role includes aligning owners and shared tracking across products customers configure during onboarding, and defining metrics for time to value, product utilization, support resolution, and churn.
Requirements
- 7–10 years of product management experience, including managing product managers.
- Track record of executing complex, multi-team strategies to measurable results.
- Experience improving onboarding, activation, or time to value in B2B SaaS.
- Experience shipping AI-powered or agentic products, with fluency in evaluation and data science tradeoffs.
- Comfort partnering closely with operations, implementation, support, and customer success teams.
- Clear executive communication and the judgment to make decisions under ambiguity.
Nice To Haves
- Vertical SaaS or field service experience.
Responsibilities
- Lead execution of the agentic onboarding strategy across new and existing customers.
- Drive agentic success through insights, health monitoring, and recommendations that help customers fully use what they purchased.
- Own support resolution, helping customers solve day-to-day issues through the agent instead of submitting a ticket.
- Use results from the field to shape future phases of the strategy.
- Hire, coach, and grow a team of product managers.
- Partner with Engineering, Design, Data Science, the Agent Platform team, and post-sales teams.
- Align domain teams whose products customers set up during onboarding, with clear owners and shared tracking.
- Define and track metrics for time to value, product utilization, support resolution, and churn.
Benefits
- Flexible time off.
- Learning and development opportunities, including a comprehensive onboarding program, leadership training, programs, and events.
- Recognition through Bonusly, peer-nominated awards, and other programs.
- Company-paid medical, dental, and vision coverage, including 100% employer-paid options and 90% coverage for dependents.
- Flexible spending account (FSA) and health savings account (HSA).
- 401(k) match.
- Telehealth options, including One Medical memberships.
- Parental leave and support.
- Up to $20,000 in fertility services, including IUI and IVF, surrogacy, and adoption reimbursement.
- On-demand maternity support through Maven Maternity.
- Free breast milk shipping through Maven Milk.
- Pet insurance.
- Legal advisory services.
- Financial planning tools.
- Annual bonus and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
