Group Manager, Supply Chain Operations

Panasonic • Newark, NJ

5d • Onsite

About The Position

The Group Manager, Supply Chain Operations leads end-to-end supply chain execution to deliver operational excellence, cost efficiency, and industry-leading customer service. This role oversees supply chain operations including demand and supply coordination through Panasonic factories, inventory management, logistics and customer order management/fulfillment as well as cross-functional alignment. The position has direct accountability for supply planning and inventory as well as order fulfillment performance, ensuring accurate, timely and cost-effective delivery to customers while optimizing inventory. The role partners cross-functionally with Sales, Product, Finance, PEXNA Logistics and Panasonic Factories to align supply chain execution with business objectives and drive continuous improvement.

Requirements

• Bachelor's Degree: in Supply Chain Management, Business or related field; MBA preferred.
• 10-15+ years of progressive experience in supply chain, operations or logistics/distribution
• A Leader with ability to recruit, grow, and manage a diversely located team is required.
• Experience running a high-volume, industrial components supply chain preferred
• Experience with ERP systems (SAP preferred), including OTC, planning and inventory management
• Experience in manufacturing or distribution environments strongly preferred
• Strategic thinking with strong operational execution
• Data-driven decision making and continuous improvement orientation
• Ability to manage complex, high-impact operational challenges with speed and accuracy
• Strong analytical skills with ability to translate data into actionable insight
• Change management and adaptability in dynamic environments
• Leadership, coaching and talent development.
• Strong communication and presentation skills with ability to influence at all levels of the organization
• Ability to effectively manage conflict, negotiations and escalations

Nice To Haves

• MBA preferred.

Responsibilities

• Lead daily supply chain execution across demand & supply planning, inventory procurement, supply, logistics, distribution, & fulfillment.
• Ensure alignment across demand, supply and fulfillment priorities.
• Manage disruptions, supply constraints and operational exceptions with proactive mitigation strategies.
• Establish inventory strategies, targets, policies, and controls to balance service levels with cost and working capital efficiency.
• Drive improvements in inventory turns, safety stock optimization, and excess/obsolete reduction.
• Monitor and resolve inventory discrepancies through root-cause analysis and corrective actions.
• Ensure inventory visibility and alignment across distribution network and customer commitments.
• Align demand forecasts, supply plans, and allocation decisions to support customer requirements and business priorities.
• Lead cross-functional collaboration with Sales & Finance to ensure forecast accuracy and execution alignment.
• Lead the end-to-end customer lifecycle from order receipt through delivery, including accuracy, validation, allocation, scheduling, fulfillment monitoring and issue resolution.
• Manage order book, backlog, and prioritization to meet customer commitments and revenue targets.
• Drive performance against service metrics including OTIF (on-time in full), fill rate, & order cycle time.
• Serve as primary escalation point for customer order issues, returns, & claims, coordinating across Sales, Factories and Logistics for timely resolution and customer satisfaction
• Drive lean, process optimization and automation initiatives across supply chain operations and order management.
• Lead cross-functional initiatives to improve efficiency, reduce cost & enhance customer experience.
• Establish and monitor KPIs, dashboards, and performance reporting to identify trends and improvement opportunities.
• Standardize processes and ensure compliance with company policies, procedures & system controls.
• Lead, develop and mentor a high-performing team across supply chain operations.
• Foster a culture of accountability, collaboration and continuous improvement.
• Serve as key interface between Sales, Product, Finance, IT and other applicable partners.
• Communicate performance, risks and opportunities to Executive Leadership and stakeholders.

Benefits

• medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) plan with company matching contributions and immediate vesting.
• Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Tuition reimbursement for job-related courses after six months of service.
• Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources.
• High5 employee recognition and awards platform, quarterly and annual employee recognition
• Opportunity for an annual performance-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager