Group & Events Coordinator

Historic Tours of America • Savannah, GA

6d

About The Position

The Group & Events Coordinator serves as the liaison between The Old Savannah Distillery and group-tour and event clients. The role develops, markets, and increases sales for group tours and promotes the locations as venues for after-hours events. It calls for self-motivation, enthusiasm, and a desire to promote the attractions to group-tour clients and industry counterparts.

The coordinator develops client relationships and new business, manages tour and event schedules, coordinates bookings and transportation, and works with internal teams and outside service providers to plan and deliver events. The position requires onsite support at scheduled events. Evenings, weekends, and holidays may be required based on the event schedule.

Requirements

• Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
• Knowledge of principles and methods for promoting and selling products or services, including marketing strategy, tactics, and sales techniques.
• Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheets, email, internet navigation, and managing files and records.
• Knowledge of office equipment, practices, and systems.
• High degree of self-motivation and ability to work independently or as part of a team within established rules and regulations.
• Must possess a Bar card or equivalent; training to obtain one is available.
• Must pass pre-employment MVR and background checks and substance-abuse testing.
• Valid Georgia or South Carolina driver's license and an acceptable driving record for the past three years.
• Passion for helping people and making their Savannah experience memorable.

Nice To Haves

• Bachelor's degree in Arts or Business, or equivalent.
• Group-tour planning experience.
• Event-planning and marketing experience.

Responsibilities

• Develop and nurture strong customer contacts and positive relationships with the general public and industry counterparts.
• Solicit new business through cold calls, maintain the current client list for future marketing campaigns, and pursue advertising opportunities in print and digital media for the group-tour market.
• Coordinate industry-counterpart visits with the Old Town Trolley Tours of Savannah Sales Department and work with that department to promote the attractions.
• Follow up on all leads and inquiries with a personalized letter or email.
• Coordinate booking orders with the Museum Manager, Restaurant Manager, Assistant Manager, and Bar Manager.
• Maintain schedules for group tours, in-school visits, school field trips, and events.
• When applicable, coordinate trolley transportation and group pricing with the Old Town Trolley Tours of Savannah Sales Department.
• Develop promotional and event materials with input and approval from the Historic Tours of America Marketing Department, keep materials current, and obtain final approval from the Museum Director or Restaurant Manager.
• Consult with clients to determine event objectives and requirements, including for weddings, meetings, conferences, and conventions.
• Assist customers in selecting service providers and coordinate event details with in-house staff and selected providers.
• Inspect event facilities to ensure they meet customer requirements.
• Follow up before, during, and after events to verify information, support a high-quality guest experience, resolve issues, and gather customer-satisfaction feedback.
• Coordinate event details such as pricing, dates, guest counts, floor plans and seating, outside food and beverage vendors, staffing, and entertainment.
• Be onsite for all scheduled events to assist.

Benefits

• Competitive pay starting at $55,000 plus commission per event.
• Paid training.
• Paid vacation time for full-time employees.
• Company-sponsored health and wellness plans for full-time employees.
• Paid sick time for full-time, part-time, and seasonal employees.
• 401(k) plan with company matching for full-time, part-time, and seasonal employees.
• Fun and upbeat work environment with award and recognition celebrations throughout the year.
• First Stop Health: 24-hour access to a doctor by phone or computer for employees and dependents, paid 100% by the employer.
• Discounts in retail stores and free admission to all company attractions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed