Group Director, Technology Operations - Tooling, Automation, and Business Operations

Walmart•Bentonville, AR

About The Position

The Group Director of Tooling, Automation, and Business Operations is a critical Site Merchandising leader responsible for building and scaling a high-impact team focused on business and site insights, operational excellence, and automation. The role is a strategic partner to Product, Technology, and UX, driving efficiency, data-informed decision-making, and scalable tooling to enhance site performance and support eCommerce growth. The Group Director sets the strategy, vision, operating model, and roadmap for how Site Experience teams use tools, insights, automation, and standardized processes. The position provides an enterprise-wide perspective on site performance, operating health, priorities, capabilities, and opportunities to the Vice President of Site Merchandising. It leads the translation of business, customer, and operational insights into actions that improve customer experience, speed, and business outcomes. The role owns the operational partnership across Product, Technology, and UX, and drives business ownership, roadmap input, adoption, and operational readiness for key capabilities including CX Tools, DGF, PRISM, Homepage, and Smart Creative. It also leads continuous improvement, automation adoption, operational governance, business operations, and performance management. The Group Director recruits, coaches, and develops a high-performing team of strategic operators.

Requirements

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 8 years of experience in project management, program management, program operations, or a related area; alternatively, 10 years of experience in project management, program management, program operations, or a related area.
5 years of supervisory experience.
Extensive experience leading digital operations, eCommerce operations, product operations, site experience, or business operations teams within a large, complex organization.
Demonstrated success developing scalable operating models, simplifying complex workflows, and measurably improving speed, quality, efficiency, and customer experience.
Strong understanding of eCommerce site operations and the roles of Product, Technology, UX, Creative, Analytics, and business teams in delivering customer-facing experiences.
Strong business and advanced analytics/predictive modeling acumen, including defining performance metrics, diagnosing operational issues, building business cases, and translating data from complex data infrastructure into clear priorities and action.
Proven ability to lead large-scale automation, tooling, or platform-adoption initiatives from identifying business needs through implementation, change management, and sustained adoption.
Experience establishing cross-functional governance, operating cadences, prioritization frameworks, and launch-readiness processes in fast-paced environments.
Track record of leading high-performing teams and influencing senior stakeholders across a highly matrixed organization.
Exceptional communication skills, executive presence, and a customer-first, continuous-improvement mindset.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 7 years of experience in project management, program management, program operations, or a related area.
Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards and assistive technologies.
Knowledge of digital accessibility best practices and Walmart accessibility standards and guidelines.

Responsibilities

Set the strategy, vision, operating model, and roadmap for scalable Site Experience operations.
Advise Site Merchandising strategy by providing an enterprise-wide perspective on site performance, operating health, priorities, capabilities, and opportunities to the Vice President of Site Merchandising.
Lead a team that monitors site and business performance, identifies operational opportunities and friction points, and turns insights into actions.
Serve as the primary business operations partner for Product, Technology, and UX, aligning priorities, clarifying requirements, removing execution barriers, and ensuring capabilities are designed for operational scale.
Drive business ownership, roadmap input, adoption, and operational readiness for CX Tools, DGF, PRISM, Homepage, and Smart Creative.
Identify and lead site continuous-improvement initiatives that simplify and modernize the operating model, workflows, and tools.
Identify high-volume, manual, or error-prone work and develop scalable automation solutions.
Establish standard processes, decision rights, intake mechanisms, prioritization frameworks, launch-readiness requirements, and performance routines.
Develop reporting, KPIs, planning processes, and operating cadences that provide visibility into site health, team capacity, tool performance, execution quality, and improvement opportunities.
Recruit, coach, and develop a high-performing organization.