Group Director, Technology Operations - Tooling, Automation, and Business Operations

Walmart•Bentonville, AR

11d•Onsite

About The Position

The Group Director of Tooling, Automation, and Business Operations is a Site Merchandising leader responsible for building and scaling a team focused on business and site insights, operational excellence, and automation. The role partners strategically with Product, Technology, and UX to drive efficiency, improve data-informed decision-making, and implement scalable tooling that enhances site performance and supports eCommerce growth. The position sets the strategy, vision, operating model, and roadmap for how Site Experience teams use tools, insights, automation, and standardized processes. It advises the Vice President of Site Merchandising on site performance, operating health, priorities, capabilities, and opportunities, and leads efforts to turn business, customer, and operational insights into actions that improve customer experience and business outcomes. The role owns the business operations partnership across Product, Technology, and UX, and provides business ownership, roadmap input, adoption, and operational readiness for key site capabilities, including CX Tools, DGF, PRISM, Homepage, and Smart Creative. It also advances continuous improvement, automation, operational governance, performance management, and the development of a high-performing team.

Requirements

Bachelor's degree in a listed or related field and 8 years of experience in project management, program management, program operations, or a related area; alternatively, 10 years of experience in those areas.
5 years of supervisory experience.
Extensive experience leading digital operations, eCommerce operations, product operations, site experience, or business operations teams within a large, complex organization.
Demonstrated success developing scalable operating models, simplifying workflows, and improving speed, quality, efficiency, and customer experience.
Strong understanding of eCommerce site operations and the roles of Product, Technology, UX, Creative, Analytics, and business teams in delivering customer-facing experiences.
Strong business and advanced analytics or predictive modeling acumen, including defining metrics, diagnosing operational issues, building business cases, and translating complex data into priorities and actions.
Proven ability to lead large-scale automation, tooling, or platform-adoption initiatives from identifying business needs through implementation, change management, and sustained adoption.
Experience establishing cross-functional governance, operating cadences, prioritization frameworks, and launch-readiness processes in fast-paced environments.
Track record of leading high-performing teams and influencing senior stakeholders across a highly matrixed organization.
Exceptional communication skills, executive presence, and a customer-first, continuous-improvement mindset.

Nice To Haves

Master’s degree in a listed or related field and 7 years of experience in project management, program management, program operations, or a related area.
Master’s degree in Business.
Knowledge of creating inclusive digital experiences, implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

Set the strategy, vision, operating model, and roadmap for scalable Site Experience operations.
Advise the Vice President of Site Merchandising on site performance, operating health, priorities, capabilities, and emerging opportunities.
Lead a team that monitors site and business performance and turns insights into actions that improve customer experience, speed, and business outcomes.
Serve as the primary business operations partner for Product, Technology, and UX, aligning priorities, clarifying requirements, removing barriers, and supporting operationally scalable site capabilities.
Lead business ownership, roadmap input, adoption, and operational readiness for CX Tools, DGF, PRISM, Homepage, and Smart Creative.
Identify and lead continuous-improvement initiatives that simplify and modernize the site operating model, workflows, and tools.
Identify high-volume, manual, or error-prone work and develop automation solutions to reduce complexity, save time, and improve accuracy.
Establish standard processes, decision rights, intake mechanisms, prioritization frameworks, launch-readiness requirements, and performance routines.
Develop reporting, KPIs, planning processes, and operating cadences for visibility into site health, team capacity, tool performance, execution quality, and improvement opportunities.
Recruit, coach, and develop a high-performing team of strategic operators.