Group Coordinator PT w/benefits

NEXCOM•Fallon, NV

About The Position

The Group Coordinator is responsible for coordinating group reservations for the NEXCOM Hospitality Group (NHG). The role serves as the primary point of contact for group reservations, processes bookings and contracts, maintains accurate room inventory, supports guest arrivals and front-desk activities, and handles guest payments and account records. The position also helps ensure guest security and privacy and assists with customer complaints and billing issues. The position requires one year of general office clerical experience demonstrating the ability to perform clerical duties satisfactorily, plus one year of progressively responsible related experience. Related experience may include at least six months demonstrating knowledge of reservation operations and experience using a personal computer and software programs, as well as the ability to control, account for, and handle large amounts of cash. College, university, or junior-college study above the high-school level may substitute at one-half academic year of study for six months of experience.

Requirements

One year of general office clerical experience demonstrating the ability to perform clerical duties satisfactorily.
One year of progressively responsible experience related to the position.
Related experience must include at least six months demonstrating knowledge of basic principles, concepts, standards, and regulations related to reservation operations.
Experience using a personal computer and various software programs.
Ability to control, account for, and handle large amounts of cash.
A welcoming manner, positive attitude, and effective communication skills.

Responsibilities

Serve as the primary point of contact for all group reservations.
Respond promptly to email requests about group bookings and maintain accurate room inventories to prevent overbooking.
Receive and process group reservations for five or more people within established guidelines and administer group contracts.
When rooms are unavailable, provide a certificate of non-availability and/or identify alternative lodging in the area.
Coordinate with the Central Reservation System and use the online Management Console to verify and adjust room inventory in line with installation group bookings.
Verify the Arrivals List daily before group or guest arrivals and investigate and promptly correct inconsistencies.
Use the Property Management System to access guest information, register and assign guests to rooms, secure and authorize credit cards, issue room keys or cards, transmit and receive messages, maintain room and account records, present statements, and collect payments from departing guests.
When required, greet groups arriving during normal business hours with prepared keys and registration forms.
Communicate professionally with guests, answer questions about hotel facilities, and provide information about local attractions.
Assist with customer complaints, involving management as necessary.
Receive and account for a change fund, prepare the Close Bank Report, and deposit cash receipts at the end of each shift according to established procedures.
Set up direct bills when appropriate and coordinate billing questions or issues with front-desk staff and/or the Front Desk Manager.
Maintain the security and privacy of guests at all times.
Perform other related duties as assigned.