Group Account Coordinator

Marriott•Scottsdale, AZ

1d•Onsite

About The Position

Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests. Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Proficiency in all areas of reservations and general operations of the hotel.
Ability to maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
Ability to coordinate tasks and work with other departments.
Ability to report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Ability to follow all company policies and procedures.
Ability to ensure uniform and personal appearance is clean and professional.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to speak with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other employees.
Ability to read and visually verify information in a variety of formats.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

No supervisory experience.

Responsibilities

Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts.
Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates.
Be proficient in all areas of reservations and general operations of the hotel.
Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
Coordinate tasks and work with other departments.
Serve as a departmental role model or mentor.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow all company policies and procedures.
Ensure uniform and personal appearance is clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Read and visually verify information in a variety of formats.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.