Ground Operations Crew Member

HELISERVICE USA LLC • Norfolk, VA

1d • $18 - $23 • Onsite

About The Position

HeliService USA is looking for dynamic personnel to support offshore windfarm construction, operations, and maintenance. Ground operations staff support a fleet of AW-169 helicopters and associated flight operations. They perform loading and unloading of baggage and freight as well as other duties in relation to preparing aircraft for flight. Responsibilities will also include passenger check-in, outdoor ramp operations, aircraft cleaning, daily facility cleaning/general upkeep, security, operations, and commissary duties as required. This position will be locally based in Norfolk, Virginia. This wind farm project will begin operations approximately at the end of October, which is when this position is ideally set to begin. The individual hired for this position may have possible travel for a few days to our company headquarters located in North Kingstown, RI (Quonset State Airport) for training before the Virginia base start up.

Requirements

• Must live within a one-hour commute of our Norfolk, Virginia base operations.
• Must have reliable transportation.
• Possess excellent customer service, verbal communication skills, and organizational skills.
• Have quick thinking and flexible to ensure task completion.
• Ability to manage several tasks and communications streams at once.
• Must be physically able to push/pull/lift, unload, and maneuver heavy luggage and/or equipment in excess of 70 pounds for extended periods of time; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, climbing, balancing, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time in aircraft cargo holds and baggage bins.
• The employee must have sufficient hearing and vision and ability to safely perform the essential functions of the position.
• Must be able to work in the airport environment, both indoors and outdoors, and in year-round weather conditions.
• Must be willing to work a flexible schedule including nights, weekends, and holidays.
• Must maintain a professional and business-appropriate appearance at all times, adhering to company dress code standards.
• Must be able to read, write, and speak English fluently.
• Background check must be completed and approved in accordance with DOT/FAA regulations prior to hire.

Nice To Haves

• Prior experience with aircraft handling.
• Experience with helicopter operations.
• Customer service experience.

Responsibilities

• Loading & Unloading Cargo: Managing passenger baggage, freight, and equipment.
• Communication with Dispatch & Flight Crew: Coordinating ground support and relaying important information.
• Safety and Security Compliance: Adhering to aviation regulations and emergency procedures.
• Weather Monitoring: Keeping track of conditions that may affect flight operations.
• Passenger Assistance/Check-In: Helping with boarding process, baggage checks, safety briefings, and special accommodations.
• Record Keeping: Maintaining logs of safety and no cellphone policies for procedures for boarding the helicopter as requested by our customers.
• Facility Cleanliness: Maintain cleanliness in passenger terminal, company hangar, and ramp areas, while ensuring stock is organized and products are properly displayed and readily available.
• Passenger PPE Handling: Assisting with the cleaning and inspection of suits upon return to service and instructing passengers on the proper donning and use of PPE for the duration of their rental.
• Pre-Flight Inspections: Conducting routine checks to verify aircraft readiness.
• Additional Duties: Performing other duties as assigned, while maintaining a high level of productivity throughout the shift. During periods without passenger activity, employees are expected to support terminal cleanliness and assist in the PPE area within the hangar.

Benefits

• Voluntary benefits coverage options such as life, short-term disability, accident, and cancer insurance.
• Eligible to enroll in the company’s 401(k) plan following the standard waiting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed