Ground Operations Agent

Alliance Ground International•Phoenix, AZ

20h•Onsite

About The Position

Do you enjoy working in a fast-paced, safety-obsessed aviation environment? As a Ground Operations Agent, you will be the primary communication link between ground operations and our customers. Ideal candidates will have at least six months of experience in aviation ground handling or cargo/mail sorting. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Requirements

Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
Possess a valid driver’s license with a clean driving record.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete ramp and SIDA training to obtain airport authority identification security.
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
At least six months of experience in aviation ground handling or cargo/mail sorting.

Nice To Haves

One+ year of airline ramp experience.

Responsibilities

Coordinate the delivery of various aircraft service functions for airline customers while the aircraft is at the gate, including de-icing, lavatory dumping, and refueling.
Determine proper aircraft load factors in conjunction with the airline operations department.
Verify and sign off on any aircraft services performed in order to bill the airline for services rendered.
Perform various administrative duties on a routine basis, such as GSE fluid inspections, washing equipment and removing debris/trash from the ramp area.
Serve as liaison with airline customers, their pilots, and AGI operations department.
Direct and assist ramp agents with ground handling duties as needed.