GROUNDS KEEPER IMG

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

21h•Onsite

About The Position

Oversees and is responsible for the repair and maintenance of the entire general outside grounds keeping areas. Must be able to operate grounds keeping equipment, to include but not limited to: lawn mowers, weed eaters, blowers, chainsaws, etc.

Requirements

Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
Ability to understand where to get the information needed to complete tasks to standard.
Ability to explain and demonstrate technical skills used to complete tasks to standard.
Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Ability to understand how to take ownership of problems and solve them when solutions may not be available.
Ability to explain how to request help from others when needed to complete task or goal.
Complete knowledge and ability to tell others of IMGR&C products and services.
Meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Respects individuality of others; continues to communicate in order to work together.
Speaks positively about guests, other team members and our business in all situations on and off property.
Treats other with respect in all situations.
Meets IMGR&C Appearance standards.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
Meets IMG&C policy for attendance.
Informs supervisor of future absence as far in advance as possible.
Required to work all Marketing Special Events and Concerts.
High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
Must be able to operate grounds keeping equipment, to include but not limited to: lawn mowers, weed eaters, blowers, chainsaws, etc.
Must be able to operate a two-way radio.
Must be able to read, write, and be able to follow written and/or oral instructions.

Nice To Haves

Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

On a daily basis, checks with Grounds Maintenance Manager or Assistant Grounds Maintenance Manager for any and all work orders for the resort.
Carry out daily assignments and daily work detail. Details involve concepts and methods familiar to the team member and are made in terms of the objective to be achieved and without explicit instructions on work method.
Inventories supplies on a daily basis to report items needed.
Must be able to operate a two-way radio.
Keep IMGR&C grounds clean at all times.
Must be able to read, write, and be able to follow written and/or oral instructions.
Checks, maintains, and repairs any general maintenance needs on a daily basis.
Treats IMGR&C equipment (vehicles, tools, etc.) with care and performs regular maintenance on the equipment.
Performs other duties as required.
Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
Supports achievement of Quality Goal; “Do it right the first time.”
Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Makes suggestions to improve performance.
Serves others.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.