Grooming Receptionist

Scenthound Waco, TX • College Station, TX

2d • $13 - $15

About The Position

The Grooming Receptionist and Sales Team Member is a key position at Scenthound, focused on selling memberships and providing exceptional service to customers. The role includes answering phone calls, scheduling appointments, greeting customers and their dogs, promoting memberships and products, and educating dog parents about health and wellness services. The receptionist also manages customer profiles and records, handles the daily cash drawer, addresses customer concerns, and maintains a clean, presentable reception area.

This role is suited to a compassionate, outgoing, self-motivated, sales-oriented dog lover interested in advancing through the company’s training path toward a Scenthound Manager position. The schedule is flexible, with no Sundays or evenings. Compensation includes hourly base pay and an additional $4–$6 per hour from the salon’s shared tip pool.

Requirements

• Sales experience and confidence; membership sales are highly valued.
• Customer service experience, such as in retail or a restaurant.
• Computer and technology proficiency.
• Passion for dogs and dog health and wellness.
• Reliable transportation.
• Confidence in selling services and products.
• Ability to connect with both canine and human customers.
• Ability to learn products and services and educate dog parents.
• Ability to speak to the company’s values and culture as the basis for its services.
• Effective communication with team members and dog parents, in person and by phone.
• Ability to schedule appointments efficiently.

Responsibilities

• Drive membership and retail sales and service add-ons through health and wellness education.
• Follow up with potential members to develop membership leads.
• Answer phone calls and schedule customer appointments efficiently.
• Manage customer profiles and records.
• Manage the cash drawer and handle daily cash transactions.
• Manage customer expectations, resolve concerns, and retain memberships.
• Keep the reception area clean and presentable.
• Greet customers and their dogs and provide exceptional customer service.
• Promote memberships and products and educate dog parents about the company’s products and services.

Benefits

• Flexible schedule with no Sundays or evenings.
• Direct career growth path to management positions, such as Assistant Manager or Manager.
• Competitive hourly base pay plus shared tips.
• Merit-based pay increases.
• Paid vacation.
• Complimentary monthly service for your pet.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed