Groomer, VPC

Tractor Supply Company•Mesa, AZ

About The Position

The Groomer, VPC provides pet grooming and related services while supporting pet health and wellness through retail and ecommerce channels. The role provides attractive baths and basic grooming appropriate to each pet, completes requested Groom Tech functions, and works with pet parents to understand expectations and recommend relevant services and products. This is a non-scissor environment. The Groomer maintains a safe, clean, and sanitary grooming area; follows pet and staff safety procedures; manages workload and appointments to meet departure times; and updates pet status and records using company systems. The position also supports clinic and salon operations through customer service, payment collection, medication dispensing and labeling, discharge-paperwork review, microchip scanning, and other assigned duties. The position requires at least one year of relevant industry experience and a high school diploma or equivalent. Working conditions are normal, with a flexible schedule that may include weekends and evening shifts. The role includes sitting, standing, walking, kneeling, stooping, bending, and lifting up to 50 pounds.

Requirements

At least 1 year of industry-relevant experience.
High school diploma or equivalent; a suitable combination of education and experience may be considered.

Nice To Haves

Safe pet handling.
Brushing and combing all coat types.
Bathing and drying all coat types.
Nail trimming and ear cleaning.
Preparatory hair trimming.
Basic clipper and finishing techniques.
Customer service skills.
Professionalism.
Equipment handling and maintenance.
Safety and sanitization protocols.

Responsibilities

Collect payment, dispense and label medication, and review discharge paperwork with pet parents.
Safely restrain or hold pets for wellness procedures, including nail trims or grinding, anal gland expression, and clipping.
Recommend services and products based on each pet’s lifestyle and canine hygiene and environment.
Disinfect surfaces and equipment between pets and maintain a clean, sanitary work environment.
Promote a culture of safety and reinforce the company’s values and brand promise with pet parents, partners, and team members.
Answer pet-parent questions and assist them through the salon process.
Work toward manager-set goals, including dollars per pet, pets per clinic, preferred products, and microchips sold.
Scan pets for microchips and maintain effective relationships with pet parents and partners.
Perform requested Groom Tech functions as agreed upon and recorded on the groom card, computer system profile, or instruction form.
Provide baths and basic grooming appropriate for the pet type and pet parent’s expectations; finish dogs according to client descriptions and expectations.
Observe coat conditions and recommend appropriate treatments, remedies, and retail products based on pet needs and Groom Tech skill level.
Advise the front desk of extra charges for brush-out or de-matting services.
Manage grooming workload and schedule to meet departure times and notify pet parents in advance of unavoidable delays.
Keep the grooming station stocked, clean, and ready for use; alert the supervisor when supplies are needed.
Maintain room safety by promptly cleaning water spills and pet accidents; clean grooming areas at day’s end and as needed throughout the day.
Update pet status in company systems, notify reception when pets are ready and services are complete, and enter or provide pet and pet-parent notes for system entry.
Follow safety procedures for pets and staff, and ask for assistance when a pet is stressed, difficult to manage, or shows signs of injury.
Notify leadership when grooming-room equipment is damaged or needs repair.
Maintain a professional appearance, wear approved attire in good condition, and follow presentation requirements in the employee manual or guide.
Perform other duties as assigned or as the situation dictates.