Groomer

Petco•Spartanburg, SC

6d•Onsite

About The Position

The Pet Stylist provides expert professional grooming services to customers’ pets, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning. The role prioritizes each pet’s safety, comfort, and well-being while delivering high-quality customer service to pet parents. Groomers assess each pet’s individual needs, including coat type, skin conditions, and temperament, and follow pet-parent instructions, breed standards, company policies, and grooming guidelines. The role also involves maintaining grooming tools and a clean, safe salon; communicating with pet parents about grooming services, maintenance, and at-home care; and addressing questions or concerns. Under moderate to limited supervision, the Pet Stylist may also train, support, and supervise entry-level trainees when a Grooming Salon Leader is absent. This position offers opportunities to develop grooming expertise and productivity, with potential career paths including Grooming Salon Leader, Grooming Mentor, and Grooming Instructor.

Requirements

Successful completion of Petco’s Pet Stylist Apprentice program, or prior professional grooming experience and/or completion of a technical grooming training program.
Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
High proficiency in breed-specific cuts, styling techniques, and grooming standards.
Strong verbal and written communication skills for interacting with pet parents and grooming team members.
Ability to handle pets of all sizes and temperaments with care and empathy.
Results-driven approach and commitment to productivity, performance, and ownership of responsibilities in the grooming salon.
Strong attention to detail and ability to perform grooming services accurately and to high standards.
Genuine passion for animals and desire to continue a career in pet grooming.
Ability to use grooming knowledge and skills to solve routine to moderately complex problems, with guidance when necessary.
Availability to work weekends, evenings, and holidays as required by the Pet Care Center’s grooming schedule.
Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
Ability to work around heights using a two-step ladder or other support tools for assigned cleaning and maintenance duties.

Nice To Haves

High school diploma or GED (preferred).

Responsibilities

Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet-parent instructions, breed standards, and company policies.
Operate and maintain grooming instruments such as clippers, blades, shears, brushes, and dryers.
Prioritize the safety and well-being of animals, monitor them for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
Evaluate each pet’s individual needs, including coat type, skin conditions, and temperament.
Provide professional customer service, respond to grooming-related inquiries, offer recommendations, and resolve questions or concerns in a timely manner.
Educate pet parents and provide customized recommendations about grooming maintenance, at-home care practices, and products.
Keep the grooming area and salon clean and safe; disinfect and sanitize tools and equipment; complete daily and weekly cleaning, maintenance, and other assigned tasks.
Apply Petco grooming policies, standards, and guidelines to maintain safety, quality, and consistency in the grooming business.
Train, support, and supervise entry-level trainees when a Grooming Salon Leader is absent, as needed.