Grocery Manager

Albertsons Companies•Boulder City, NV

5d•Onsite

About The Position

The Grocery Manager exemplifies strong customer service and manages the Grocery Department, including dairy and frozen foods, to achieve sales and profit objectives. The role plans, organizes, and directs daily department operations; maintains product quality, rotation, availability, pricing, cleanliness, sanitation, safety, and security standards; and implements company and division operating and merchandising policies. The manager orders products, controls inventory and shrink, oversees receiving and reclamation, monitors sales and labor performance, and maintains accurate department records. Under the Store Director’s supervision, the Grocery Manager directs, schedules, trains, motivates, and participates in hiring department associates. The manager monitors performance, recommends personnel actions, addresses appropriate associate concerns, and reports potential serious policy violations. The position also supports total-store operations when the Store Director is absent or as needed, handles customer and vendor relations, resolves customer complaints, communicates sales goals and opportunities, and attends required training and sales meetings. The position requires an extensive retail background with prior management experience, broad knowledge of store operations and company practices, and strong leadership, communication, interpersonal, business, and financial skills. The work is primarily office and non-manual, with occasional manual tasks and the ability to cover other store positions. It involves prolonged standing and walking, occasional lifting or maneuvering objects up to approximately 50 pounds, and possible exposure to very cold, hot, and outdoor conditions. Occasional overnight travel and work on nights, weekends, or holidays may be required; scheduled hours vary.

Requirements

Extensive retail background and prior management experience related to retail operations.
Thorough understanding of company practices, policies, and procedures.
Strong written and oral communication, leadership, and interpersonal skills; ability to manage people and maintain composure with customers and coworkers.
Knowledge of employment laws and workplace practices, and ability to interact effectively with all levels of personnel.
Strong business and financial knowledge, including extensive working knowledge of profit-and-loss statements.
Ability to identify needs, problems, and opportunities; develop and implement short- and long-term plans to maximize sales and gross margins.
Knowledge of every position in the store, basic mathematics and accounting, and computer software.
Knowledge of and compliance with state and federal regulations; familiarity with emergency plans for natural disasters, serious accidents, or unusual events.
Ability to stand and walk for long periods and occasionally reach, lift, stack, and maneuver objects up to approximately 50 pounds.
Ability to occasionally push and pull fully loaded hand trucks and pallet jacks, and cover various store positions as required.
Mental alertness and ability to complete safety-sensitive work accurately, including repetitive tasks.
Regular attendance; ability to work varying scheduled hours, potentially including nights, weekends, and holidays, and occasional overnight travel.
Ability to comply with company grooming standards and dress code.

Responsibilities

Champion customer service programs and foster excellent service in the department and throughout the store.
Direct total-store operations and associates when the Store Director is absent or as needed.
Plan, organize, and direct daily Grocery Department operations, including dairy and frozen food sections.
Inspect grocery sections and take corrective action to maintain product quality, rotation, in-stock, code-date, cleanliness, sanitation, safety, and security standards.
Control pricing in accordance with division guidelines and ensure compliance with coupon and discount policies.
Implement company and division operating and merchandising policies and practices; control shrink and supervise or participate in inventory counts.
Establish department operating procedures and implement emergency procedures for equipment or computer software failures.
Order grocery products, maintain inventory levels, supervise reclamation processing, and maintain orderly back-room and sales-floor conditions.
Supervise receiving, storing, stocking, pricing, and merchandising; account for received merchandise and maintain customer and vendor relations.
Use suggestive selling and other sales techniques; monitor daily logs, purchase reports, sales against projections, and labor.
Prepare and display appropriate product signage.
Direct, schedule, motivate, train, and participate in hiring Grocery Department associates; ensure associates understand their duties and company policies and procedures.
Monitor associate performance and recommend personnel actions; maintain morale, address appropriate complaints, report actions to the Store Director, and escalate potential serious policy violations.
Identify and train associates with advancement potential.
Understand the store and department profit-and-loss statements, plan promotions, and communicate sales goals, performance, and opportunities to associates.
Answer telephone calls, resolve customer complaints appropriately, and report matters to the Store Director as appropriate.
Maintain confidentiality and accurate department records, and perform duties honestly and in compliance with company policies and procedures.
Attend required training and sales meetings.
Provide operational feedback and recommendations to the Store Director, District Manager or Director of Operations, and division management.
Occasionally perform manual work such as setting up displays, operating a cash register, and assisting in other departments; comply with grooming and dress-code standards.