Grocery Lead 2nd Shift

Meijer•Highland, IN

About The Position

The Grocery Lead provides direction related to operations, processes, and conditions in the department. The role plans, guides, and empowers team members in day-to-day operations and models an exceptional customer experience. The Grocery Lead helps achieve department goals and influences peers to support a continued winning strategy. The role includes engaging peers to deliver a strong shopping and checkout experience; assigning daily tasks; mentoring, coaching, and supporting training; collaborating with leadership on department scheduling; monitoring product freshness; guiding food-safety compliance and safe work practices; and leading ordering, receiving, stocking, pricing, and product display activities where applicable. The Grocery Lead also supports Meijer’s culture of diversity, equity, and inclusion, operates registers and powered equipment when needed, participates in period-end inventories where applicable, and may serve in a lead capacity in other store departments. Other duties may be assigned or required.

Requirements

Passion for customer service and an engaged, approachable manner with customers and team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative-thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to encourage repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence and create a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer-service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training for new team members and cross-training for high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team-member engagement, customer service, store sales, and profitability.
Monitor execution of rotation and dating policies to ensure product freshness.
Guide the team in complying with food-safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product display, where applicable.
Help create an environment that supports Meijer’s culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
May act in a lead capacity in other departments throughout the store.
Perform other duties as assigned or required.