Grocery Lead - Union - AVAILABILITY REQUIRED 4AM TO 10PM

Good Food Holdings Companies•Portland, OR

23h•$20 - $26•Onsite

About The Position

The Grocery Lead stocks, rotates, and faces grocery products and helps coordinate and execute department operations, including ordering and inventory control. The role provides exceptional customer service and contributes to a positive, collaborative team environment. The Grocery Lead guides department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and task completion. This is a union-represented, non-exempt position reporting to the Grocery Manager. The role works in a grocery store environment and follows a schedule based on business needs, which may change seasonally or because of staffing needs. The store operates seven days a week, year-round, and shifts may include evenings, weekends, and holidays. Required availability is 4 AM to 10 PM. The position requires frequent to continuous standing and walking, frequent hand and wrist use, and occasional lifting and climbing. Work conditions may include wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in some locations, and exposure to allergens or chemicals.

Requirements

Must complete and maintain required food and workplace-safety training or certifications.
Intermediate computer proficiency and ability to learn new programs and technology.
Basic math or computation skills.
Ability to read, understand, and follow verbal and written instructions.
Ability to delegate, plan, and prioritize work.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Ability to meet the physical demands described for the role, including frequent standing and walking, frequent hand and wrist use, and occasional lifting or climbing.
Availability to work a business-needs-based schedule; store roles may include evening, weekend, and holiday shifts, and the posting specifies availability from 4 AM to 10 PM.

Nice To Haves

Previous customer service, food service, retail, or grocery experience.
Previous supervisory experience.
Previous ordering or inventory-management experience.
Experience with Microsoft Excel or ordering software.

Responsibilities

Order products according to business needs and maintain appropriate inventory levels.
Guide department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and task completion.
Partner with department management to maintain department appearance, cleanliness, signage, and service levels.
Assist customers with product selection, provide product knowledge, and make recommendations based on their needs.
Monitor current ads, promotions, holidays, and events, and implement plans for weekly ads, events, and holidays.
Build displays and arrange products according to merchandising standards and category schematics, highlighting featured, unique, and seasonal items.
Maintain professional relationships with vendors.
Participate in activities such as inventory work and holiday or sales-event planning as needed.
Complete customer special orders and follow through as needed.
Stock, rotate, and face products, checking product quality and expiration dates.
Receive and unload merchandise; check its quality, count, and condition; and communicate issues to management and the merchandising team.
Maintain accurate pricing and signage in accordance with merchandising standards.
Maintain knowledge of department products, culinary terminology, product labeling, and common dietary restrictions.
Coordinate with the Operations department to conduct in-store tastings.
Process invoices, transfers, and credits according to company procedures.
Handle damaged and spoiled products according to company policy.
Maintain the organization, rotation, and cleanliness of back-stock areas.
Respond to emails and other communications in a timely manner.
Notify the department manager or Manager On Duty about customer service, safety, productivity, security, or other situations that may adversely affect the store.
Engage customers in a friendly manner and seek opportunities to exceed expectations and improve their experience.
Adapt tasks as priorities and department or store needs change; demonstrate reliable and predictable attendance.
Use a solutions-oriented approach, sound judgment, and constructive feedback to improve performance and resolve concerns.
Work cooperatively and respectfully with team members, customers, vendors, and stakeholders, supporting an inclusive environment and applying the DEI lens.
Conserve company resources and work consistently with company values and sustainability program.
Follow company and regulatory food- and workplace-safety policies, contribute to store cleanliness, maintain equipment, and inform management of problems.
Follow company rules, policies, and department or location guidelines; complete other assigned tasks and duties.

Benefits

Employee Assistance Program (EAP) access for all staff.
30% staff shopping discount.
Eligible regular-status staff who meet the stated hours and tenure requirements may receive medical, dental, and vision insurance; pre-tax spending accounts; life, accidental death and dismemberment (AD&D), and disability benefits.
Eligible staff may participate in the 401(k) program.
Paid time off accrual beginning on the first day of employment; accrual depends on hours worked and tenure.
Paid holidays may be available depending on schedule and tenure.
Supplemental leave pay, such as parental or bereavement leave.
Store incentive program based on financial and operational goals.
Paid time for volunteering at a 501(c)(3) nonprofit.
Discounts on some forms of public transportation.
Adoption assistance.
Up to $40 reimbursement for birthday dinner or New Seasons Market groceries.