Grocery Lead

Meijer•Holland, MI

About The Position

The Grocery Lead provides direction for the operations, processes, and conditions of the grocery area. The role plans, guides, and empowers team members in daily department operations and models an exceptional customer experience. The Grocery Lead helps achieve department goals and influences peers to support continued success. Responsibilities include coordinating and coaching team members, supporting schedules and training, maintaining product freshness and food safety, and ensuring grocery operations meet Meijer standards. The position may also provide lead coverage in other store departments.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence and create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers in providing an excellent shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training of new team members and cross-training of high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays, where applicable.
Help create an environment supporting Meijer culture and valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
May act in a lead capacity in other store departments.
Perform other duties as assigned or required.