Grocery Lead

Meijer•Wixom, MI

About The Position

The Grocery Lead provides direction on department operations, processes, and conditions, and plans, guides, and empowers team members in the department’s day-to-day work. The role models an exceptional customer experience, helps achieve department goals, and influences peers to support the department’s continued success. The Grocery Lead engages peers to provide customers with a strong shopping and checkout experience; communicates and assigns daily tasks; and mentors and coaches team members to meet customer service and sales goals, maintain Meijer standards, and complete required training. The role supports onboarding and cross-training, provides peer coaching, and works with leadership on department scheduling to support team engagement, customer service, sales, and profitability. The position monitors product freshness and compliance with rotation and dating policies, guides the team in food safety and safe work practices, and leads ordering, receiving, stocking, pricing, and product display where applicable. Duties may also include operating a register and handling cash, using powered equipment, participating in period-end inventories, and serving in a lead capacity in other store departments. Other duties may be assigned or required.

Requirements

Passion for customer service and an approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.
Creative thinking skills.

Responsibilities

Provide direction on department operations, processes, and conditions, and guide team members in day-to-day work.
Model an exceptional customer experience and engage peers to provide customers with a positive shopping and checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to meet customer service and sales goals, maintain Meijer standards, and complete required training.
Support the training of new team members and cross-training of high-potential talent, and provide peer coaching on job responsibilities and standards.
Work with leadership on department scheduling to support team member engagement, customer service, store sales, and profitability.
Monitor product rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely.
Lead team members in ordering, receiving, stocking, pricing, and product display, where applicable.
Help create an environment that supports Meijer culture and values diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable.
Act in a lead capacity in other departments throughout the store when required.
Perform other duties as assigned or required.