Grocery Lead

Meijer•West Bend, WI

About The Position

The Grocery Lead provides direction for department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The role models an exceptional customer experience and helps achieve department goals by influencing peers and supporting a winning strategy. The Grocery Lead works with team members and leadership to support customer service, sales, engagement, and profitability. The role helps maintain product freshness, food safety, workplace safety, department standards, and team member training. It may also involve operating registers and powered equipment, participating in inventory, or acting as a lead in other store departments as needed.

Requirements

Passion for customer service and an engaging, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence others and create a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.
Creative thinking skills.

Responsibilities

Engage peers in providing customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain department standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays, where applicable.
Help create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a lead capacity in other store departments when required.
Perform other duties as assigned or required.