Grocery Lead

Meijer•Milford, OH

About The Position

The Grocery Lead provides direction for department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The role models exceptional customer experiences, helps achieve department goals, and influences peers to support a continued winning strategy. The Grocery Lead engages peers to deliver a strong shopping and checkout experience, communicates and assigns daily tasks, and mentors and coaches team members to meet customer service and sales goals, maintain Meijer standards, and complete required training. The position also supports training and cross-training, provides peer coaching, and works with leadership on department schedules. The role helps ensure product freshness through rotation and dating practices; guides food-safety compliance and safe work; and leads completion of ordering, receiving, stocking, pricing, and product displays where applicable. Additional duties include supporting an inclusive Meijer culture, operating a register and handling cash when needed, operating powered equipment where applicable, participating in period-end inventories where applicable, and potentially serving as a lead in other store departments. Other duties may be assigned or required.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Initiates interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Positive influence to create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Provide direction related to department operations, processes, and conditions.
Plan, guide, and empower team members in the day-to-day operation of the department.
Model exceptional customer experiences and engage peers to provide the best possible shopping and checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain department standards, and complete required training.
Support training new team members and cross-training high-potential talent, and provide peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team-member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food-safety standards and regulations and working safely.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays where applicable.
Help create an environment that supports Meijer culture and values diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment where applicable.
Participate in period-end inventories where applicable.
May act in a lead capacity in other store departments.