Grocery Lead

Meijer•Hudsonville, MI

About The Position

The Grocery Lead provides direction for the department’s operations, processes, and conditions, and plans, guides, and empowers team members in daily work. The role models an exceptional customer experience, helps achieve department goals, and influences peers to maintain a winning strategy. The lead engages with team members to deliver a strong shopping and checkout experience, assigns and communicates daily tasks, and coaches team members to meet service and sales goals, maintain Meijer standards, and complete required training. The position also supports new-hire training and cross-training, collaborates with leadership on department scheduling, monitors product freshness and food-safety compliance, and guides ordering, receiving, stocking, pricing, and display work. Additional duties may include register operation, cash handling, powered equipment, period-end inventories, and serving as a lead in other store departments.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Positive influence to create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.

Responsibilities

Provide direction related to department operations, processes, and conditions.
Plan, guide, and empower team members in the department’s day-to-day operation.
Model exceptional customer experience and engage peers to support the best possible shopping and checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain department standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team-member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food-safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and product display, where applicable.
Help create an environment supporting Meijer culture and valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a Lead capacity in other store departments when required.
Perform other duties as assigned or required.