Grocery Lead - Union - AVAILABILITY REQUIRED 4AM TO 10PM

Good Food Holdings Companies • Portland, OR

9h • $20 - $26 • Onsite

About The Position

The Grocery Lead stocks, rotates, and faces grocery products and assists with coordinating department operations, including ordering and inventory control. The role provides exceptional customer service and contributes to a positive, collaborative team environment. It guides department clerks’ work, partners with department management to maintain department conditions, and supports merchandising, promotions, customer orders, receiving, and back-stock organization.

The position works in a grocery store environment and may involve evening, weekend, and holiday shifts according to business needs. Scheduling may change seasonally or with staffing needs. The work includes frequent to continuous standing and walking, frequent hand and wrist use, and occasional climbing of stairs, step stools, or ladders. The role may involve wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in some locations, and exposure to certain allergens or chemicals. Reasonable accommodations are available to qualified applicants and employees with disabilities.

Requirements

• Must complete and maintain required food and work safety trainings and certifications.
• Intermediate computer proficiency and ability to learn new programs and technology.
• Basic math or computation skills.
• Ability to read, understand, and follow verbal and written instructions.
• Ability to delegate, plan, and prioritize work.
• Ability to perform work involving frequent to continuous standing and walking, frequent use of hands and wrists for grabbing, twisting, and pulling, and occasional climbing of stairs, step stools, or ladders, depending on location.
• Ability to occasionally lift 50 pounds and frequently lift or carry objects weighing up to 25 pounds.
• Availability for a schedule based on business needs, which may include evening, weekend, and holiday shifts.
• Commitment to valuing diversity and contributing to an inclusive working and learning environment.

Nice To Haves

• Previous customer service, food service, retail, or grocery experience.
• Previous supervisory experience.
• Previous ordering or inventory management experience.
• Experience with Microsoft Excel or ordering software.

Responsibilities

• Order products according to business needs and maintain inventory levels that support business goals.
• Guide department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and task completion.
• Partner with department management to maintain department appearance, cleanliness, signage, and service levels.
• Assist customers with product selection, share product knowledge, and make recommendations based on customer needs.
• Monitor current advertisements, promotions, holidays, and events, and implement related plans.
• Build displays and arrange products according to merchandising standards and category schematics, highlighting featured, unique, and seasonal items.
• Maintain professional relationships with vendors.
• Participate in activities such as inventories and holiday or sales-event planning, as needed.
• Complete customer special orders and provide follow-through.
• Stock, rotate, and face products while monitoring product quality and expiration dates.
• Receive and unload merchandise; check its quality, count, and condition, and communicate issues to management and the merchandising team.
• Maintain accurate pricing and signage according to merchandising standards.
• Coordinate with the Operations department to conduct in-store tastings.
• Follow company procedures for processing invoices, transfers, and credits.
• Handle damaged and spoiled products according to company policy.
• Maintain the organization, rotation, and cleanliness of back-stock areas.
• Respond to emails and other communications in a timely manner.
• Notify the department manager or Manager On Duty about customer service, safety, productivity, security, or other situations that could adversely affect the store.
• Provide friendly customer service and seek opportunities to exceed customer expectations.
• Adapt tasks and priorities to changing department and store needs and demonstrate reliable attendance.
• Follow work and food safety policies, contribute to store cleanliness, maintain equipment, conserve company resources, and notify management of problems.
• Work cooperatively and respectfully with team members, customers, and vendors; contribute to an inclusive workplace and apply the company’s DEI lens.
• Give and receive feedback constructively and respond to feedback to improve performance.
• Perform other tasks and duties as assigned.

Benefits

• Employee Assistance Program (EAP) access for all staff.
• 30% staff shopping discount.
• Eligible full-time, regular-status staff working 24 or more hours per week, after 60 days, may receive medical, dental, vision, pre-tax spending accounts, life, accidental death and dismemberment (AD&D), and disability benefits.
• Eligible full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years old may participate in the 401(k) program.
• PTO accrual begins on the first day of employment; accrual depends on hours worked and tenure.
• Staff may be eligible for paid holidays, depending on schedule and tenure.
• Supplemental leave pay, such as parental or bereavement leave.
• Store incentive program based on financial and operational goals.
• Paid time for volunteering at a 501(c)3 nonprofit.
• Discounts on some forms of public transportation.
• Adoption assistance.
• Up to $40 reimbursement for birthday dinner or New Seasons Market groceries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed