Grocery/Lead Clerk

Kroger•Henderson, NV

12d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. The role includes helping customers with grocery products, keeping product displays and inventory in order, monitoring freshness and food safety, and supporting a safe store environment. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
A second language (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Create a welcoming environment for customers and answer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Offer product samples to help customers discover new items or products they ask about.
Inform customers of grocery specials.
Provide customers with fresh products they have ordered.
Recommend grocery items to help customers get the products they want and need.
Check product quality for freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Assist the department manager in reaching department sales and profit goals and monitor quality assurance standards.