Grocery/Lead Clerk

Kroger•Sussex, WI

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports customers with product questions, recommendations, samples, grocery specials, and ordered products. It also involves checking product freshness, reviewing sell-by dates, labeling and stocking merchandise, maintaining inventory, and reporting ordering or shipping discrepancies. The clerk stays current with current, future, seasonal, and special ads; follows food safety guidelines; and maintains proper case and cooler temperatures and temperature logs. The role reinforces safety programs, identifies unsafe conditions, inspects equipment for preventive maintenance, and reports repair needs, accidents, safety risks, and illegal activity to management. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Create a welcoming environment for customers and answer questions about products sold in the department and store.
Maintain knowledge of department products and answer questions or make suggestions.
Offer product samples to help customers discover items or products they ask about.
Inform customers of grocery specials.
Provide customers with fresh products they have ordered.
Recommend grocery items to customers based on what they want and need.
Check product quality for freshness and review sell-by dates, taking appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Assist the department manager in meeting department sales and profit goals and monitor quality assurance standards.