Grocery/Lead Clerk

Kroger•Oak Park, MI

About The Position

Create an outstanding customer experience through exceptional service and help establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes serving customers, maintaining product knowledge and quality, stocking and inventorying merchandise, following food-safety and safety procedures, and reporting issues to management. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer questions, and make product suggestions.
Offer product samples to help customers discover items or products they ask about.
Inform customers of grocery specials.
Provide customers with fresh products they have ordered.
Recommend grocery items to customers to help ensure they get the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.