Grocery/Lead Clerk

Kroger

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. The role promotes trust and respect among associates and helps customers feel welcome, important and appreciated. It involves answering questions about products, maintaining product knowledge, offering samples, informing customers about grocery specials, providing ordered fresh products, and recommending grocery items. The clerk checks product quality and freshness, reviews sell-by dates, labels, stocks and inventories merchandise, and reports ordering or shipping discrepancies to the department manager. The clerk stays current with present, future, seasonal and special advertisements; follows food safety regulations and guidelines; maintains proper case and cooler temperatures and temperature logs; and reinforces safety programs. The role also includes inspecting equipment for preventive maintenance, notifying the appropriate manager about repairs, reporting customer or employee accidents, and reporting safety risks, issues, or illegal activity such as robbery, theft or fraud. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.

Nice To Haves

Retail experience.
Ability to speak, read and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Offer product samples to help customers discover items or products they ask about.
Inform customers of grocery specials.
Provide customers with fresh products they have ordered.
Recommend grocery items to help customers get the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft or fraud.
Assist the department manager in achieving department sales and profit goals and monitor established quality assurance standards.
Establish and maintain a safe and clean environment that encourages customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Perform the essential functions of the position with or without reasonable accommodation.