GROCERY/LEAD CLERK
About The Position
The Grocery Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers with product questions and recommendations, maintaining product quality and freshness, labeling and stocking merchandise, and supporting food safety and workplace safety practices. The clerk reports ordering or shipping discrepancies, equipment needs, accidents, safety risks, and illegal activity to the appropriate manager.
Requirements
- Must be at least 18 years old.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
Nice To Haves
- Retail experience.
- Ability to speak, read, and/or write in a second language.
Responsibilities
- Promote trust and respect among associates and maintain a positive attitude.
- Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or suggest products.
- Offer product samples to help customers discover items or products they ask about.
- Inform customers of grocery specials.
- Provide customers with fresh products they have ordered.
- Recommend grocery items to help customers get the products they want and need.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering and shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow food safety regulations and guidelines.
- Maintain proper temperatures in cases and coolers and maintain temperature logs.
- Follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents.
- Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
