Grocery/Dept Leader

Kroger•Fruita, AZ

11d

About The Position

The Grocery/Dept Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. This role directs and supervises department functions and activities, supports day-to-day Grocery operations, and advances the Customer 1st strategy by encouraging associates to provide excellent customer service. The leader demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or GED.
Any management experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

One year of grocery retail experience.

Responsibilities

Adhere to food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Train department associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Plan, organize, and supervise the inventory process.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Monitor inventory and stocking conditions and note discrepancies.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor and control department expenses.
Stay current with present, future, seasonal, and special advertisements.
Implement the department's periodic promotional plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Create and execute sales promotions in partnership with store management.
Learn the store layout and locate products; maintain product knowledge and answer customer questions or make product suggestions.
Follow applicable local, state, and federal laws and company guidelines.
Train and develop associates, support performance appraisals, complete performance reviews, and provide feedback to direct reports.
Develop schedules that adequately manage customer volume throughout operating hours.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Communicate company, department, and job-specific information to associates.
Supervise and coach direct reports in performing their duties.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.