Grocery/Dept Leader

Kroger•Colorado Springs, CO

About The Position

The Grocery/Dept Leader directs and supervises department functions and supports day-to-day grocery operations. The role focuses on delivering an outstanding customer experience, maintaining a safe and clean environment, and encouraging associates to provide excellent customer service. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees department inventory, merchandising, promotions, scheduling, expenses, and financial reporting. It also involves training, developing, supervising, and coaching associates, promoting teamwork, and communicating relevant information to the department team.

Requirements

High school diploma or GED.
Any management experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

One year of grocery retail experience.

Responsibilities

Follow food safety regulations and guidelines, maintain proper temperatures in cases and coolers, and keep temperature logs.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Train department associates in inventory, stocking, and Computer Assisted Ordering (CAO).
Plan, organize, and supervise the inventory process.
Schedule price changes and update shelf tags and promotional signs daily, weekly, and monthly.
Monitor inventory and stocking conditions and note discrepancies.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor and control department expenses.
Stay current with present, future, seasonal, and special advertisements.
Implement the department's periodic promotional plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Create and execute sales promotions in partnership with store management.
Understand the store layout and locate products; maintain product knowledge and answer customer questions or make suggestions.
Follow local, state, and federal laws and company guidelines.
Train and develop associates, participate in performance appraisals, supervise and coach direct reports, complete performance reviews, and provide feedback.
Develop adequate schedules to manage customer volume throughout operating hours.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Communicate company, department, and job-specific information to associates.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information, follow directions, and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.