Grocery Department Manager

Fresh Thyme Market • Mayfield Heights, OH

1d

About The Position

The Grocery Department Manager is responsible for managing all aspects of the Grocery Department, including staff, sales, margin, and labor. The manager may oversee and develop all aspects of the store when the Store Director is absent. The role also involves assisting customers with a friendly, energetic demeanor and following all Grocery Department procedures. The position requires leading a team and maintaining department operations, product availability, inventory accuracy, cleanliness, and customer service in a fast-paced retail grocery environment.

Requirements

• High school diploma or equivalency degree.
• At least 4 years of professional experience.
• Maintain the highest level of customer service.
• Adapt to high-volume retail and work in a cross-functional team environment.
• Take initiative when problems arise and adapt to varied situations.
• Advanced attention to detail and ability to prioritize and meet deadlines.
• Excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills for working with peers and senior management.
• Knowledge of MS Office, including Outlook, Word, and Excel.
• Ability to multitask and strong organizational skills.
• Ability to lead, support, and contribute to team goals.
• Ability to work varied hours and days as business dictates.
• Understand proper handling, preparation, seasonality, and shelf life of products.
• Familiarity with Health Department guidelines and regulations for grocery retail.
• Advanced knowledge of math, weights, and measures.
• Ability to analyze and interpret company financial statements and results.

Nice To Haves

• Preferred 3–5 years of grocery retail experience with Grocery Department processes and procedures.
• Previous experience in the natural foods industry is a plus.

Responsibilities

• Prepare weekly sales and labor projections for the Grocery Department to maximize sales and profits, and keep operations within the allowed labor percentage.
• Monitor and control costs and expenses, including ordering, inventory control, weighing procedures, shrink, and advertising displays.
• Manage department staff by hiring, training, scheduling, coaching, and initiating performance reviews; ensure staff are trained on policies and procedures.
• Oversee shift operations, including writing or approving department work schedules.
• Ensure weekly flyer-ad items are stocked and ready during business hours, and that upcoming ad products are ordered and available.
• Stock, face, fill, and organize grocery products according to department schematics, and ensure tags and prices are accurate.
• Maintain cleanliness and safety in grocery aisles, storage areas, and work areas, including cleaning shelves and products, keeping floors clear of spills and debris, and sweeping.
• Respond to customer inquiries and assist with purchases, information, and product selection, including selling and cross-selling products.
• Receive, inspect, and log products for shipment accuracy, temperature, and quality.
• Monitor product rotation, remove expired or spoiled items, and maintain product quality.
• Balance the grocery general ledger and financial statements.
• Oversee pre-inventory preparation, including back stocking and verifying that tags match products.
• Manage department inventory to prevent out-of-stocks and over-stocks.
• Maintain a high level of product knowledge and product preparation knowledge.
• Walk the department regularly to ensure it remains organized, sanitary, and clean.
• Perform other duties as assigned.

Benefits

• Fresh Thyme Rewards
• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Team member discount
• Career growth opportunities
• Competitive compensation
• Incentive bonus opportunities based on individual and company performance
• Recognition programs
• Medical insurance for full-time team members
• Dental insurance for full-time team members
• Life insurance for full-time team members
• 24/7 Employee Assistance Program
• 401(k) plan with employer match
• Programs supporting work-life balance, long-term health and financial security, and continuous professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED