Department Manager - Grocery

People's Food Co-Op•Rochester, MN

About The Position

The Department Manager leads the grocery department at PFC, ordering and controlling inventory and managing the grocery team while meeting sales and margin goals. The role aims to provide the highest possible level of service to internal and external customers and maintain an organized, smoothly run department. The manager oversees grocery ordering, pricing, receiving, inventory, merchandising, staffing, training, safety, budgeting, and planning. They work with the Category Manager and store manager to meet department goals, execute promotions, maintain effective merchandising, and develop annual operating and labor budgets. The position also involves coordinating with other departments, suppliers, finance, and accounting. The salary range is $50,000–$54,000 per year. Benefits include medical coverage for employees working 30 or more hours per week, dental and vision coverage, life products, short-term disability and ancillary products, a 401(k) retirement plan with employer match, and a 20% staff discount. People’s Food Coop is an equal opportunity employer and provides reasonable accommodations for applicants and candidates with disabilities.

Requirements

At least one year of previous management experience.
At least one year of experience in retail purchasing or merchandising.
Experience in personnel management, including interviewing, hiring, training, coaching, evaluation, and discipline.
Proven ability to develop and implement budgets and meet cost and margin requirements.
Previous experience with ordering, pricing, and inventory control.
Strong organizational skills and keen attention to detail.
Ability to manage and motivate staff.
Ability to plan, develop, implement, and assess systems for efficient and productive operations.
Strong communication and listening skills.
Commitment to superior customer service and providing a high-quality shopping experience.
Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.
Ability to use a computer keyboard, monitor, mouse, telephone, and various office equipment continuously.
Ability to lift and carry up to 30 pounds frequently and up to 60 pounds occasionally.
Ability to stand or walk for the duration of a shift without rest.
Ability to bend, stoop, squat, kneel, and climb stairs or a ladder.
Ability to reach above shoulder height frequently.
Ability to talk and hear to communicate with customers.
Finger and hand dexterity, including the ability to grasp and hold items of different sizes.
Close, distance, and peripheral vision and depth perception.
Ability to read register screens and product and shelf labels.

Responsibilities

Provide a high level of service to internal and external customers.
Keep the grocery department organized and running smoothly, including ordering, inventory control, and labor management.
Collaborate with the Category Manager to achieve sales and margin goals and assist with promotional events.
Coordinate the orderly, timely, and accurate receipt of stock, except produce.
Motivate staff and provide the tools needed to serve shoppers effectively.
Maintain adequate product supply, minimize out-of-stocks, and write and process orders for weekly deliveries as needed.
Coordinate supplier returns and credits, and ensure staff know how to handle them.
Review invoices for accuracy, price changes, and product additions; code and transfer invoices to accounting within established time frames.
Maintain accurate, current price labels and signage; verify shelf tags against POS pricing and conduct weekly shelf-tag audits.
Communicate ordering deadlines and changes to usual delivery times to other departments when vendors are shared.
Receive and process orders, checking product condition and invoice accuracy.
Keep displays and shelves stocked, rotated, fronted, and faced; set stocking priorities and stock items as needed.
Ensure product rotation, planogram compliance, product allocation standards, cleanliness, signage, and effective display construction.
Coordinate inter-store goods transfers and ensure the appropriate paperwork is shipped and received.
Work with the store manager to train staff in handling emergencies, including shoplifting, robberies, accidents, and fires.
Ensure work areas and aisles are clean, orderly, and compliant with Health Department requirements.
Maintain department equipment in good working order and inform the store manager of repair or replacement needs.
Work with the Category Manager on effective retail-floor merchandising.
Set daily priorities for the grocery assistant manager, lead clerks, and clerks to support productive workflow.
Develop and revise department standard operating procedures and ensure staff are aware of and trained in them.
Coordinate quarterly grocery inventory with finance and the store manager.
Develop performance standards for grocery clerks, lead clerks, and the assistant manager.
Schedule staff within weekly labor budgets and quarterly labor-cost goals; arrange coverage for vacant shifts and fill in as needed.
Develop training materials and systems, provide on-the-job training, and review and initial training checklists when employees are trained or retrained.
Hire qualified grocery staff under established policies; conduct evaluations and take corrective counseling or disciplinary action as needed.
Ensure department meetings are held at least twice a year and communicate operational issues effectively.
Terminate department employees as necessary under established personnel policies.
Attend weekly and quarterly management team meetings and trainings.
Work with the store manager to establish labor, sales, and inventory goals and develop annual operating, sales projection, capital, equipment, and labor budgets.
Complete reports accurately and on time.