Grocery Clerk

Kroger•Plainfield, NJ

10d

About The Position

The Grocery Clerk provides exceptional customer service while maintaining a safe, clean, and welcoming department. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk helps customers find products, shares information about specials, and maintains grocery merchandise, product freshness, food safety, and department equipment. The position requires working cooperatively in a fast-paced environment and demonstrating respect, honesty, integrity, diversity, inclusion, and concern for others’ safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Previous retail experience.

Responsibilities

Help customers discover products, answer questions, recommend grocery items, and inform them about food specials.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Maintain knowledge of department products and answer questions or make suggestions about them.
Create a welcoming customer environment by answering questions about products in the department and throughout the store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and follow directions or seek assistance as needed.
Handle customer and business information with honesty and integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.