Grocery/Asst Dept Leader

Kroger•Aurora, CO

About The Position

Assist the Department Manager in planning, organizing, staffing, training, and directing Grocery Department associates. Perform production and customer service functions and help maximize store sales and profits safely and ethically in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Willingness to be flexible and work mornings, afternoons, evenings, and nights as work demands.
Willingness and availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Qualified and able to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.
Demonstrated aptitude for managing people and organizing workloads.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
Past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates to provide customers with prompt, courteous service.
Respond appropriately to customer or associate comments, complaints, requests, accidents, and questions; remain prompt, tactful, calm, courteous, and professional.
Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies and ensure proper accounting of received product and balance on hand when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise.
Maintain proper signage, product rotation, freshness, quantity, quality, and space allocation for merchandise.
Coach associates in effective merchandising, customer service, product presentation, and promotional activities.
Implement company programs and ensure adherence to company policies and procedures, including dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Keep floor, shelf, and grocery areas clean and up to sanitary standards.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Perform any and all duties as assigned.