GROCERY/ASST DEPT LEADER

The Kroger Co.•Glendale, AZ

23h

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer service functions while helping maximize store sales and profits safely and ethically in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Flexible to work mornings, afternoons, evenings, or nights as work demands.
Available to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Qualified and able to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
Past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager with organizing work, addressing authorized staffing needs, and training and scheduling associates to provide customers with prompt, courteous service.
Respond appropriately and professionally to customer and associate comments, complaints, requests, accidents, and questions.
Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies and ensure accurate accounting of received product and on-hand balances when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and appropriate space allocation.
Coach associates and use effective merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and ensure adherence to company policies and procedures, including dress code, grooming, sanitation, and maintaining a workplace free from unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Keep floors, shelves, and grocery areas clean and sanitary.
Promote, communicate, and implement company initiatives and process improvements with direct reports in a positive manner.
Demonstrate aptitude for managing people and organizing workloads.
Perform other duties as assigned.