Grocery/Asst Dept Leader

Kroger•Scottsdale, AZ

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer service functions and help maximize store sales and profits safely and ethically while following company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department operations in the Department Manager’s absence, including ordering, product accounting, merchandising, staffing, customer service, sanitation, and maintenance. It also involves coaching associates, implementing company programs and process improvements, and helping maintain a positive, safe, and sanitary work environment.

Requirements

Demonstrated aptitude for managing people and organizing workloads.
Willingness to work flexible schedules, including mornings, afternoons, evenings, and nights as work demands.
Availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Ability and qualification to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
A past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager with organizing work, meeting authorized staffing needs, and training and scheduling associates to provide prompt, courteous customer service.
Respond appropriately to customer and associate comments, complaints, requests, accidents, and questions; remain prompt, tactful, calm, courteous, and professional.
Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies and ensure proper accounting of received product and on-hand balances when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise.
Maintain signage, product rotation, freshness, quantity, quality, and proper merchandise space allocation.
Use and coach effective merchandising, customer service, product presentation, and promotional techniques.
Implement company programs and ensure adherence to policies and procedures, particularly regarding dress code, grooming, sanitation, and a work environment free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floor, shelf, and grocery areas clean and up to sanitary standards.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Perform any and all duties as assigned.