Grocery/Asst Dept Leader

Kroger•Greenwood Village, CO

About The Position

Assist the Department Manager with planning, organizing, staffing, training, and directing Grocery Department associates. Perform production and customer service functions while helping maximize store sales and profits safely and ethically, in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Willingness to work flexible mornings, afternoons, evenings, and nights as business needs demand.
Willingness and availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly while making a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to selling merchandise.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Ability and qualification to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.
Aptitude for managing people and organizing workloads.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
A past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager with organizing work, addressing authorized staffing needs, and training and scheduling associates to provide prompt, courteous customer service.
Respond appropriately and professionally to customer and associate comments, complaints, requests, accidents, and questions.
Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies, and ensure accurate accounting of received product and on-hand inventory when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise.
Maintain signage, product rotation, freshness, quantity, quality, and merchandise space allocation.
Coach associates and use effective merchandising, customer service, product presentation, and promotional techniques.
Implement company programs and ensure adherence to company policies and procedures, including dress code, grooming, sanitation, and maintaining a workplace free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floors, shelves, and grocery areas clean and sanitary.
Promote, communicate, and implement company initiatives and process improvements with direct reports in a positive manner.
Perform any and all duties as assigned.