Grocery Assistant - Washington

Natural Grocers•Vancouver, WA

About The Position

The Grocery Assistant supports the Grocery Department Manager in the successful operation and profitability of the grocery department. The role involves providing high-quality customer service, maintaining inviting and well-stocked departments, supporting ordering and inventory management, and assisting with merchandising, department operations, and staff training. The Grocery Assistant also handles register functions, supports store opening and closing activities, helps maintain a safe environment, and continually develops product knowledge. Employees are expected to be hands-on and complete assigned work that supports the company.

Requirements

Ability and desire to provide World Class Customer Service, including initiating customer contact and conversations about products, events, and services, actively engaging customers, and following through.
Demonstrated leadership skills.
Ability to train and develop others.
Ability to pass food safety training courses and/or certifications required by law and keep applicable certifications current and registered.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

One year of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service, including initiating contact, engaging customers, and following through.
Exemplify integrity, responsibility, and excellence while adhering to company policies.
Help create inviting, full, and shoppable departments.
Assist the Grocery Department Manager with ordering for grocery and bulk departments and maintaining accurate inventory levels.
Assist with managing margin, COGs, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and department conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with the department manager to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns and complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continuously increase product knowledge.
Use SAP, inventory management software, email, and other information systems programs as needed.
Complete other tasks assigned by a manager.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday Pay for five holidays when stores are closed.
Paid time off for sick days and vacation, with accruals beginning on the first day of employment.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.