Grocery Assistant

Natural Grocers•Centennial, CO

About The Position

The Grocery Assistant helps the Grocery Department Manager operate the Grocery department successfully and profitably. The role supports grocery and bulk ordering, inventory accuracy, purchasing, margin and shrink management, merchandising, stocking, and department personnel training. It also provides customer service, handles register and cash-related duties, supports store opening and closing, and helps maintain customer and employee safety. Employees are expected to be hands-on and perform other assigned tasks as needed. The job description states that it is not an employment contract and that duties may change with or without notice.

Requirements

Ability and desire to provide World Class Customer Service, including initiating customer contact and conversations about products, events, and services, actively engaging customers, and following through.
Demonstrated leadership skills.
Ability to train and develop others.
Ability to pass food safety training courses and/or certifications as required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One year of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service, including initiating customer contact, engaging customers, and following through.
Model integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist the Grocery Department Manager with ordering for grocery and bulk departments and maintaining accurate inventory levels.
Assist with managing margin, cost of goods, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure products are in stock and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up.
Conduct active and passive demonstrations.
Work with the department manager to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems programs as needed.
Perform other assigned tasks as needed to help get the job done and support the company.