Grocery/Bulk Assistant

Natural Grocers•Joplin, MO

About The Position

The Grocery/Bulk Assistant helps the Grocery/Bulk Manager operate and maintain a profitable Grocery/Bulk department. The role includes customer service, merchandising, inventory and ordering support, department upkeep, assisting with staff training and task follow-up, and helping with store opening and closing activities. It also includes register coverage, customer returns and complaints, product guidance, and maintaining customer and employee safety. This position has limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to be hands-on and may be assigned tasks beyond those listed in the job description. The job description is not an employment contract, does not guarantee employment, and may be changed with or without notice.

Requirements

High school diploma, GED, or equivalent preferred.
One year of experience in a grocery or retail environment preferred; a natural foods background is a plus.
One year of experience supervising others preferred.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the physical and environmental demands described in the job posting, including lifting and carrying specified weights, standing and walking for extended periods, and working with sharp tools and equipment, dust, fumes, and congested work areas.

Nice To Haves

Natural foods background.

Responsibilities

Provide World Class Customer Service as a top priority.
Demonstrate integrity, responsibility, and excellence and follow company policies.
Create inviting, full, and shoppable departments.
Assist the Grocery/Bulk Manager with ordering and maintaining accurate inventory levels.
Help manage department margin, cost of goods, and profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and department conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive product demonstrations.
Work with the department manager to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week, including evenings, weekends, and holidays as scheduled, and attend mandatory store meetings.
Perform other assigned tasks as needed to help the company thrive.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off, including sick days and vacation, increasing with tenure
Paid Nutrition Education
Crew Member Discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week
Paid parental leave for full-time crew members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid life insurance for full-time crew members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
401(k) retirement savings plan with discretionary company match for full-time crew members working 30 or more hours per week
Healthcare and Dependent Care Flexible Spending Account (FSA) for full-time crew members working 30 or more hours per week
Health Savings Account (HSA) with company match for full-time crew members working 30 or more hours per week