Grocery Assistant Manager

GreenStar Cooperative Market•Ithaca, NY

About The Position

The Grocery Assistant Manager assists and supports the Grocery Manager and staff with daily department operations and assumes full responsibilities when the Grocery Manager is absent. The role includes organizing store inventory, monitoring product quality, upholding high customer-service standards, responding to customer questions and complaints, and helping provide leadership and vision toward organizational goals. The position also helps create a hospitable environment that welcomes everyone. GreenStar Co-op is committed to being an organization free from discrimination and seeks out, welcomes, and celebrates people with diverse identities in its community-owned cooperative business structure. This is a Level IV Assistant Manager role supervised by the Grocery Manager.

Requirements

Effective interpersonal communication skills, both verbal and written.
Demonstrated ability to follow through on commitments and use good judgment.
Openness to input and feedback on work performance.
Self-driven and motivated throughout the shift.
Knowledge of trends in the natural foods industry.
Ability to handle multiple demands, remain calm, and prioritize.
Ability to lift 50 pounds repetitively.
Ability to handle raw and packaged animal products, including meats, eggs, and dairy.
Ability to work in fluctuating temperatures.
Minimum of 2 years of supervisory experience.

Nice To Haves

Computer skills.

Responsibilities

Communicate and set priorities with department leads and team members, including through department huddles and weekly meetings.
Assist with coordinating, directing, and evaluating departmental activities, and provide recommendations to the Grocery Manager.
Support scheduling, including handling department call-offs and absences.
Ensure departmental staff follow policies and procedures.
Maintain stocking standards and support timely fulfillment of department needs.
Ensure shelves are fully stocked and rotated for freshness.
Keep displays and shelves clean and well organized.
Ensure endcaps are displayed and rotated regularly.
Maintain shelf allotments and tagging, and ensure products are correctly placed and labeled.
Maintain a clean, safe, and organized department.
Lead departmental staff training and support staff participation in storewide training.
Ensure unsaleable items are properly disposed of and maintain accurate shrinkage records.
Assist the Grocery Manager with planning and facilitating regular department meetings.
Answer customer product questions promptly and courteously, referring customers to other staff when necessary.
Work with the team to create a hospitable department space that welcomes everyone.
Develop knowledge of carried products and their locations.
Suggest products and ways to use or prepare them.
Help customers place special orders and handle customer and vendor phone calls.
Follow GreenStar safety rules and assist other employees with safety needs.
Report unsafe equipment or conditions promptly and tag out equipment when necessary.
Participate in safety training as needed and perform other tasks that support a safe and healthy work environment.
Attend and participate in Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles.
Read GreenStar publications and comply with storewide personnel policies.
Explain membership benefits and how membership investment is made.
Adhere to scheduled shifts and support all Grocery Sub-Departments as needed during scheduled shifts.
Perform other duties as assigned.