GROCERY/ASST DEPT LEADER

The Kroger Co.•Sugar Hill, GA

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer service functions and help maximize store sales and profits safely and ethically, in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Ability and qualification to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.
Willingness to work flexible shifts, including mornings, afternoons, evenings, and nights, as work demands.
Willingness and availability to work weekends and holidays as needed.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
A past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager with organizing work, filling authorized staffing needs, and training and scheduling associates to provide customers with prompt, courteous service.
Respond appropriately and professionally to customer and associate comments, complaints, requests, accidents, and questions.
Use Computer Assisted Ordering (CAO) to manage merchandise and supply orders and ensure accurate accounting of received product and on-hand balances when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise; maintain proper signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates in productive merchandising, customer service, product presentation, and promotional activities.
Implement company programs and ensure adherence to policies and procedures, particularly regarding dress code, grooming, sanitation, and a work environment free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Keep floors, shelves, and grocery areas clean and up to sanitary standards.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Manage people and organize workloads.
Perform other duties as assigned.