GROCERY/ASST DEPT LEADER

The Kroger Co.•Fort Collins, CO

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer service functions while helping maximize store sales and profits safely and ethically, in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports daily department operations, including associate scheduling and training, customer service, ordering, inventory accuracy, merchandising, pricing, product rotation, sanitation, and equipment and facility maintenance. It also helps implement company programs and process improvements, contributes input on department budgets and results, and promotes a positive experience for customers and associates.

Requirements

Willingness to work flexible shifts, including mornings, afternoons, evenings, and nights as business demands.
Availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Skills and abilities in production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Qualified and able to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.
Aptitude for managing people and organizing workloads.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
A past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager in organizing work, filling authorized staffing needs, and training and scheduling associates to provide customers with prompt, courteous service.
Respond appropriately and professionally to customer and associate comments, complaints, requests, accidents, and questions.
Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies and ensure accurate accounting of product received and on-hand balances in the Department Manager’s absence.
Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and appropriate space allocation.
Use and coach associates in effective merchandising, customer service, product presentation, and promotional activities.
Implement company programs and ensure adherence to company policies and procedures, including dress code, grooming, sanitation, and maintaining a work environment free from unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floors, shelves, and grocery areas clean and up to sanitary standards.
Promote, communicate, and implement company initiatives and process improvements with direct reports in a positive manner.
Perform any and all duties as assigned.