GROCERY/ASST DEPT LEADER

The Kroger Co.•Mechanicsville, VA

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer-service functions and help maximize store sales and profits safely and ethically while following company policies and procedures. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department operations, including staffing and scheduling, associate training, customer service, ordering, inventory accuracy, merchandising, product presentation, sanitation, and equipment and facility upkeep. It also helps implement company programs and process improvements, provides input on department budgets and results, and may perform any other assigned duties.

Requirements

Willingness to work flexible schedules, including mornings, afternoons, evenings, and nights as work demands.
Willingness and availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, and related areas.
Qualification and ability to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.
Demonstrated aptitude for managing people and organizing workloads.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
Past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager with organizing work, addressing staffing needs as authorized by store management, and training and scheduling associates to provide prompt, courteous customer service.
Respond promptly, tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, accidents, and questions.
Use Computer Assisted Ordering (CAO) to manage appropriate merchandise and supply orders and ensure accurate accounting of received product and on-hand balances when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates in effective merchandising, customer service, product presentation, and promotional activities.
Implement company programs and ensure adherence to company policies and procedures, including dress code, grooming, sanitation, and maintaining a workplace free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Keep floors, shelves, and grocery areas clean and sanitary.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Perform any and all duties as assigned.