Grocery APC Clerk

The Kroger Co.•Gig Harbor, WA

About The Position

The Grocery APC Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk assists customers with product discovery, questions, recommendations, specials, and orders. The role also labels, stocks, and inventories merchandise; checks product freshness and sell-by dates; follows food safety requirements; and helps maintain appropriate case and cooler temperatures and logs. The clerk reports ordering or shipping discrepancies, equipment needing repair, unsafe conditions, and customer or employee accidents to management. The position requires cooperation in a fast-paced environment, constructive conflict management, integrity, following directions, and providing support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and answer questions about products sold in the department and throughout the store.
Inform customers about food specials and recommend grocery items to help them find products they want and need.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Maintain knowledge of department products and answer questions or make suggestions.
Help create a welcoming environment where customers feel important and appreciated.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.