GROCERY/APC

The Kroger Co.•Puyallup, WA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching established sales and profit goals and monitor quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves helping customers with product questions and recommendations, offering samples, informing customers about dairy specials, and providing ordered fresh products. It also includes checking freshness and sell-by dates, labeling, stocking, and taking inventory of department merchandise, reporting ordering or shipping discrepancies, and staying current with seasonal and special advertisements. Associates follow food safety and safety procedures, maintain temperature logs, inspect equipment, and notify management about repairs, accidents, risks, or illegal activity. The position requires working cooperatively in a fast-paced environment, handling conflict appropriately, acting with honesty and integrity, following directions, and providing support to minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail experience.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to customer questions and make product suggestions.
Offer product samples to help customers discover products or learn about items they inquire about.
Inform customers of dairy specials.
Provide customers with fresh products they have ordered.
Recommend items to help customers get the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.