Grocery APC Clerk

Kroger • Gig Harbor, WA

1d

About The Position

The Grocery APC Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in reaching sales and profit goals and in monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Previous customer service experience.
• Retail experience.

Responsibilities

• Help customers discover products and answer questions about grocery items.
• Inform customers about food specials and recommend grocery items to meet their needs.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain appropriate temperatures in cases and coolers and maintain temperature logs.
• Learn about products sold in the department and answer questions or make suggestions.
• Create a welcoming environment by answering questions about products sold in the department and throughout the store.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about repairs.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed